Frequently Asked Questions

 

 

What is your contact information?

You can reach us daily at +31 088 1850 177 between 09:00 and 22:00 or send an email to info@thesouks.com.

 

Do you have a shop?

Yes we do! It is possible to admire and purchase the items of The Souks in our new shop at the Cruquiuskade 243 in Amsterdam.

 

We are open on Thursday and Friday from 11:00 till 17:00 and some Saturdays, keep an eye out on our Instagram page. If those days don’t suit you, you can always send us an email to make an appointment for a visit on another day!

 

What are the different payment methods?

You can purchase items with iDeal, PayPal, Mastercard, Maestro, Belfius or via a bank transfer.

 

Bank information:

Rabobank Amsterdam

NL79RABO0300857713

In the name of The Souks

 

 

What are the shipping costs?

With orders under EUR 150,- in the Netherlands shipping will cost 4,95. With an order above EUR 150,- we will pay the shipping costs for you!

 

What is the delivery time?

If you place the order before 12:00 on a workday, we will send your package the same day! Otherwise we will send your package the next day. You will receive your package the day after its send out from the warehouse. So the average delivery time is two days.

 

Why is it not possible to order more than 1 piece of a certain item?

We have many unique items, of which only one piece is available.

 

Is it possible to look at a rug at home?

Of course! You can order the rug(s) online and decide if they are a fit for you. Please note to send us a return notice in time (within 14 days). When we receive the returned items in the same conditions as sent out, we will refund the purchase amount.

 

What is your washing advice for vintage items?

We advise you not to wash the items yourself, but bring it to a specialized dry cleaning company.

 

How can I return purchased items?

Please send us, within 14 days, a notification of the items you want to return. After this you can send the package to:

 

Pakkettenfabriek

The Souks

Conservenweg 116

2371 DT Roelofarendsveen

 

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